Service Management & Process Engineering


While being technically savvy, Newbrook is also process driven. We use Agile methodologies to manage each and every project and client deliverable. We expect the unexpected and build safeguards into the process at every turn.

It’s part of being a partner to your organization. From event management to operations integration, Newbrook provides full, turn-key solutions to deliver working solutions.

Incident Management and Request Fulfillment


Event Management


Service Health Analytics (SHA)


Situational Awareness (iWatch and Service Operations Bridge)
Service Operations Integration


Change Management


Outage Control